Mark Chapman
  • @markjchapman
  • Director of Software | Strategic & Tactical Thinker
  • Ontario, Canada
  • He/Him

A highly accomplished technology leader with extensive experience in software development and transformation, encompassing delivery, design, management, and coaching. Adept in facilitating teamwork and building strong relationships with technical teams, business partners, and senior leadership. Skilled in Agile methodologies, DevOps, and software development, with a proven track record of delivering high-quality products and improving processes.

  • AGILE COACHING EXPERT: 20+ years of experience as an agile coach and practitioner. Experience in bringing real agile development to teams of all sizes.
  • SUCCESSFUL AGILE TRANSFORMATIONS: Accomplished transformations for teams across a wide range of industries including banking, insurance, retail, investments, big data, mobile, application, SAAS, HR and marketing.
  • SOFTWARE DEVELOPMENT PROFICIENCY: Over 25 years of experience as an enterprise developer, technical owner of key banking systems, and solution architect in the rebuilding/replacement of banking reconciliation systems and other key systems.
  • DEVOPS EXPERTISE: 20+ years of experience applying DevOps principles in software delivery, including tools, automation, CI, CD and XP mindset, to build reliable and consistent products.
  • ENGINEERING EXCELLENCE: Successful consultancy and improvement projects to bring engineering excellence, best practices in software architecture, continuous improvement and better team collaboration.
  • PROCESS IMPROVEMENT: Experienced in working with teams to improve value streams, optimize ways of working and make work more productive and enjoyable.
  • PEOPLE MANAGEMENT & LEADERSHIP: Proven ability to create, recruit, and lead high-performance software development teams up to 25 people, across on-shore/nearshore/offshore locations. Skilled in budgetary management, communication, and problem-solving.  
  • SCALE: Led teams as part of large-scale agile product delivery (200+ developers), delivering products in record time with high customer satisfaction.
  • ACHIEVEMENT 1: Coached and transformed teams at a major bank, reducing lead time from 7 months to 5 weeks, resulting in $5.5M in savings.
  • ACHIEVEMENT 2: Coached and delivered a key project for a mortgages team at a major Canadian bank, with on-time delivery and record-low bugs and high customer feedback.
  • ACHIEVEMENT 3: Led the successful delivery of a crucial public-facing release for a UK mutual investments company, bringing teams from 4 months behind to on-time delivery with minimal issues.
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